Shipping & Returns

If you have any questions regarding the following please don't hesitate to contact us prior to placing your order.  

Shipping

You will receive an order confirmation within 48 hours of placing your order. Our online store shares inventory with our physical storefront which may effect available inventory.

Within Canada:

We offer free shipping on all orders over $100 (before taxes) within Canada. Orders under $100 will be charged a flat rate of $15. All packages are shipped Canada Post regular mail and will take approximately 2-9 days to arrive. Tracking and $100 insurance are included. Taxes will be applied according to the province of the destination of the package.

To the USA:

All packages shipped to the USA will be charged a flat-rate shipping fee of $25 and will be shipped via Canada Post which is then transferred to USPS once your package crosses the border. All applicable taxes and duties are the responsibility of the recipient and will be assessed by US customs at the border.  

International:

All packages shipped outside of Canada and USA will be charged a flat-rate shipping fee of $50 and will be shipped via Canada Post. All applicable taxes and duties are the responsibility of the recipient and will be assessed by your local customs agency at the border.

 

Returns

Regular price items sent within Canada may shipped back to Eugene Choo within 7 days of receiving the item(s) to be issued a store credit. All items must be in original, unworn, and unwashed condition with original tags still attached. Hosiery and socks are final sale. We do not issue refunds. 

All sale items and items shipped outside of Canada are FINAL SALE.

In order to process a return, please contact us at eugenechoostore@icloud.com within 3 days of receiving your order and we will issue you a return authorization. All orders shipped back to Eugene Choo without authorization will be declined at delivery and returned to the shipper.